Refund and Returns Policy

At Abszon, we strive to provide you with high-quality SaaS products and a positive customer experience. However, we understand that sometimes things may not work out as planned. This policy outlines the circumstances under which we offer refunds and returns for our digital SaaS products.

Products Covered:

This policy applies to all digital SaaS products offered on the abszon.com.

General Conditions for Refunds:

•  Full Refunds: We offer full refunds within 24 hours of your purchase if the product is not functioning as advertised due to a technical issue on our end and you are unable to resolve it with the help of our support team.
• Partial Refunds: We do not offer partial refunds.
• Time Limit: Refunds will not be granted for requests submitted after 24 hours of purchase.
• Reason for Return: Refunds will only be processed for issues related to product functionality. We do not offer refunds for buyer’s remorse or changes of mind.

• Free Trial: If you are using a free trial version of a product, you are not eligible for a refund.

How to Request a Refund:

1.  Contact our support team at our mail, whatsapp or social media within the specified timeframe.
2. Briefly describe the issue you are experiencing with the product and explain why it is not functioning as advertised.
3. If possible, provide screenshots or recordings demonstrating the issue.
4. Our support team will work with you to troubleshoot the problem.
5. If the issue cannot be resolved and is confirmed to be a technical issue on our end, we will initiate the refund process.

Refund Process:

• Once your refund request is approved, we will initiate the refund within 3-7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Processing times for refunds may vary depending on your payment method.
  Important Notes:
• We reserve the right to modify this return and refund policy at any time without prior notice.
• By purchasing a SaaS product from Abszon, you agree to the terms of this return and refund policy.
• This policy applies only to product functionality issues. Data created or stored within the SaaS product cannot be returned or refunded.
• We recommend backing up any important data stored within the SaaS product before requesting a refund.
  Additional Considerations:
• You may want to consider offering store credit as an alternative to a full refund in certain scenarios (e.g., if a user requests a refund after a short period of time and the issue can be resolved with a minor update).
• Clearly state if there are any limitations on technical support after a refund is issued.

We encourage you to try our free trials before purchasing a full subscription. This allows you to explore the product’s features and ensure it meets your needs before committing financially.